Purpose
Support requests and suggestions are used only to analyze, respond and improve the solutions. Strictly necessary information is retained for the period stated below.
Usage rules
Handling of problems, errors, help requests and improvement proposals.
Version 1.0 · applicable à partir du 31/07/2026Support requests and suggestions are used only to analyze, respond and improve the solutions. Strictly necessary information is retained for the period stated below.
The reference and private link make it possible to track the request without an account. They must be kept as confidential information. The link must not be published or shared with an unauthorized person.
Les demandes closes et leurs échanges sont conservés jusqu’à 730 days, sauf durée différente nécessaire pour une obligation légale, un contentieux, une mesure de sécurité ou une suppression anticipée justifiée.