Scope
MageKorp handles requests concerning reproducible issues, documented installation and suggestions. No contractual response time is guaranteed unless covered by a separate written commitment.
Usage rules
Support
Scope of handled requests and responsibilities of the solution operator.
Version 1.0 · applicable à partir du 31/07/2026Useful information
To enable effective analysis, provide the product, its version, the environment, reproduction steps, the observed result and the expected result. Never send a password, private key, token or unnecessary personal data.
What support does not replace
MageKorp support does not replace server administration, hosting monitoring, backup policy, data restoration or assistance from an infrastructure provider.